TABLE 5

Activity to Fulfill Needs: Aggregate Data

ActivityNo. RecordedTotal Activities, %Range Across Practices, %
Telephone463958.345–80
Confer with PCP126615.95–27
Chart review6097.63–21
Forms processing6097.62–14
E-mail2603.31–10
Meetings or case conference2242.80–10
Letters or reports2152.71–8
Patient research or care plans1461.81–4
Telephone activities according to contact type
    Parent/family39.421–65
    Patient19.65–35
    Pharmacy18.41–39
    Hospital or clinic7.02–20
    Consultant5.02–9
    Agency4.01–10
    School2.80–19
    Payer2.50–7
    Home care or vocational training1.31–3