Lessons Learned from Benchmark Site Visits

Collaboration comes first and weaves the fabric of all NICU activities
Teamwork is collaboration, coordination, communication, continuity, and competence (the 5 “Cs”)
Responsibility for problem solving must be shared
Successful quality improvement is driven by effective multidisciplinary teamwork
A healthy, respectful environment of ownership and pride is pervasive and contagious
Leadership is key—it sets the tone for everything
Address conflict, do not avoid it
The NICU is a community—take the time to build trusting, respectful relationships
Make no assumptions