TABLE 1.

Results of Provider-Specific CAHPS Questions

QuestionResponse
NeverSometimesUsuallyAlwaysNA*
In the last 6 mo, how often did your child’s personal provider show respect for what you had to say?1 (0.1%)7 (1%)51 (7%)623 (82%)45 (6%)
In the last 6 mo, how often did your child’s personal provider treat you and your child with courtesy and respect?2 (0.3%)28 (4%)653 (86%)45 (6%)
In the last 6 mo, how often did your child’s personal provider listen carefully to you?2 (0.3%)7 (1%)53 (7%)623 (82%)47 (6%)
In the last 6 mo, how often did your child’s personal provider explain things in a way you could understand?2 (0.3%)8 (1%)36 (5%)637 (84%)47 (6%)
In the last 6 mo, when your child went to his or her personal provider, how often did the doctor or nurse talk with you about how your child is feeling, growing, and behaving?10 (1%)59 (8%)115 (15%)543 (71%)10 (1%)
In the last 6 mo, how often did your child’s personal provider spend enough time with your child?6 (1%)23 (3%)100 (13%)544 (72%)48 (6%)
≤78910NA
Mark any number from 0 to 10, where 0 is the worst personal provider possible and 10 is the best personal provider possible74 (10%)122 (16%)167 (22%)368 (49%)28 (4%)
Mark any number from 0 to 10, where 0 is the worst health care possible and 10 is the best health care possible. How would you rate the PCC?70 (9%)100 (13%)139 (18%)426 (56%)247 (4%)
  • * Respondents reported, “My child does not have a personal provider.”