TABLE 4

Requesters’ Communication Techniques and Competence During Discussions With Adult and Pediatric FDMs

VariableFDM Count (%)
AdultPediatric
Request-related skills, n (%)
 Expressed condolences*1319 (96.3)230 (99.1)
 Addressed individual concerns and worries**1105 (80.7)204 (87.9)
 Made sure the FDM understood the donation process*1204 (87.9)216 (93.1)
 Made eye contact*1254 (91.6)223 (96.1)
 Clearly stated the next steps of the donation process*1160 (84.7)215 (92.7)
Interpersonal skills, mean ± SD
 How often did the requester listen carefully to what you had to say?*4.78 ± 0.74.87 ± 0.5
 How often did the requester have a negative attitude toward you?*1.09 ± 0.51.05 ± 0.3
 How often did the requester treat you in a friendly and courteous manner?*4.84 ± 0.64.91 ± 0.4
 How often did the requester summarize to check his or her understanding?**4.09 ± 1.34.32 ± 1.1
 How often did the requester offer to provide additional assistance?*3.77 ± 1.64.02 ± 1.4
 How often did the requester explore the source of the emotion?*3.47 ± 1.63.76 ± 1.6
 How often did the requester express empathy and support?**4.62 ± 0.84.75 ± 0.7
 How often did the requester check your understanding of the information he or she provided?***4.22 ± 1.14.45 ± 0.9
  • * P < .05; **P < .01; ***P = .001.