TABLE 3

Reason for Initial Telephone Encounters From PCCs to the MCPAP Team From April 1, 2008, to December 31, 2008 (Initial Telephone Encounters, N = 3497)

Reason for Initial Telephone EncounterNo. of Initial Telephone Encounters% of Total Initial Encounters
Diagnostic119034
Resources-community access95727
Medication questions95627
Advice for parents1524
Second opiniona802
School issues792
Crisis542
Otherb231
Non–member-relatedc60
  • a PCC raises question or concern about care provided by a community mental health provider.

  • b Miscellaneous clinical question regarding assessment or treatment of a specific patient.

  • c General question regarding mental health topic, not linked to a specific patient.