TABLE 2

Satisfaction-Questionnaire Results

QuestionnMedian Score (Range)Excellent/Good Score, n (%)
Attentivea
    Telephonic4061 (1–3)397 (97.8)
    In-personb3751 (1–3)367 (97.9)
    Bilingual4171 (1–3)399 (95.7)
    Total1198
Words understood
    Telephonic4071 (1–3)392 (96.3)
    In-personb3772 (1–3)372 (98.7)
    Bilingual4171 (1–3)404 (96.9)
    Total1201
Treat respect
    Telephonic4071 (1–3)403 (99.0)
    In-personb3772 (1–3)376 (99.7)
    Bilingual4171 (1–3)414 (99.3)
    Total1201
Feel comfortablea
    Telephonic4071 (1–3)399 (98.0)
    In-personb3752 (1–4)369 (98.4)
    Bilingual4171 (1–4)407 (97.6)
    Total1199
Satisfaction with physiciana
    Telephonic4071 (1–3)399 (98.0)
    In-personb3752 (1–3)370 (98.7)
    Bilingual4171 (1–3)405 (97.1)
    Total1199
Overall satisfactiona
    Telephonic4071 (1–4)366 (89.9)
    In-personb3752 (1–4)338 (90.2)
    Bilingual4171 (1–4)373 (89.4)
    Total1199
Satisfaction with language servicesa
    Telephonic4071 (1–3)391 (96.1)
    In-person3751 (1–3)375 (100.0)
    Bilingualb4151 (1–3)377 (90.8)
    Total1197
  • a Not all families answered every question.

  • b The cohort of families who ranked the quality or satisfaction with their visit worse by Kruskall-Wallis, with P < .001.