TABLE 3

Impact, Feasibility, and Acceptability Measures for StreetCred

All Clients or RespondentsClients With Children ≤18 yClients Without Children ≤18 y
n = 98an = 131a
Mean (SD) or n (%)n (%)n (%)Pb
Impact
Clients (n = 732)cTotal federal tax return: median [range]d$1172 [$1, $10 130]N/A
Received federal EITC268 (37%)N/A
Total federal EITC (if received): median [range]$925 [$2, $6269]N/A
Clients (n = 244 surveyed)New tax filing (compared with previous y) (n =237)e49 (21%)23 (24%)23 (18%).29
New to free tax preparation services (n = 237)f111 (47%)47 (49%)56 (44%).39
New knowledge of the EITC (n = 238)g54 (23%)28 (29%)23 (18%).07
Feasibility
Clients (n = 244 surveyed)StreetCred tax filings completed in a single visit (n = 188; 2017 only)h156 (83%)66 (89%)85 (82%).25
Length of StreetCred visit <1 h (n = 224)i77 (34%)31 (34%)42 (34%).96
Clinic staff (n = 38)StreetCred impact on ability to do job and/or clinical work flowN/A
 Very positively or positively7 (18%)
 Did not impact31 (82%)
 Very negatively or negatively0 (0%)
Nonparticipants (n = 100)Top reasons for declining StreetCred services (could endorse ≥1)N/A
 I have already filed my taxes for a fee57 (57%)
 I plan to prepare my own taxes13 (13%)
 I plan to pay to prepare my taxes10 (10%)
 I do not need to file9 (9%)
 I plan to have my taxes prepared for free elsewhere8 (8%)
 I have already filed my taxes for free5 (5%)
Acceptability
Clients (n = 244 surveyed)Overall experience with tax services (n = 241)j.35
 Excellent205 (85%)86 (90%)106 (81%)
 Very good27 (11%)7 (7%)18 (14%)
 Good9 (4%)3 (3%)6 (5%)
Interest in using StreetCred next y (n = 240)k.63
 Yes230 (96%)92 (97%)124 (95%)
 Not sure8 (3%)3 (3%)4 (3%)
 No2 (1%)0 (0%)2 (2%)
Getting tax services done at my clinic or hospital makes me feel more connected to my doctor (n = 176; 2017 only)l.02*
 Definitely agree103 (58%)44 (59%)52 (58%)
 Mostly agree38 (22%)22 (29%)13 (14%)
 Mostly disagree23 (13%)7 (9%)15 (17%)
 Definitely disagree12 (7%)2 (3%)10 (11%)
Satisfied with the amount of time it took to do my taxes here (n = 237)mm.87
 Definitely agree202 (85%)85 (88%)105 (84%)
 Mostly agree31 (13%)11 (11%)18 (14%)
 Mostly disagree2 (1%)1 (1%)1 (1%)
 Definitely disagree2 (1%)0 (0%)1 (1%)
There was enough privacy where my taxes were prepared (n = 238)nn.99
 Definitely agree187 (79%)75 (79%)100 (78%)
 Mostly agree45 (19%)18 (19%)25 (20%)
 Mostly disagree5 (2%)2 (2%)3 (2%)
 Definitely disagree1 (0%)0 (0%)0 (0%)
There was enough privacy where my taxes were prepared (n = 238)on.91
 Definitely agree210 (89%)87 (90%)111 (88%)
 Mostly agree24 (10%)9 (9%)14 (11%)
 Mostly disagree2 (1%)1 (1%)1 (1%)
 Definitely disagree1 (0%)0 (0%)0 (0%)
My tax preparers were knowledgeable about taxes (n = 238)pp.64
 Definitely agree216 (91%)88 (93%)115 (90%)
 Mostly agree21 (9%)7 (7%)13 (10%)
 Mostly disagree0 (0%)0 (0%)0 (0%)
 Definitely disagree1 (0%)0 (0%)0 (0%)
I trust the tax preparers here (n = 240)q.66
 Definitely agree215 (90%)86 (89%)116 (91%)
 Mostly agree24 (10%)11 (11%)12 (9%)
 Mostly disagree0 (0%)0 (0%)0 (0%)
 Definitely disagree1 (0%)0 (0%)0 (0%)
Nonparticipants (n = 100)Interest in using StreetCred next yrN/A
 Yes64 (65%)
 Not sure17 (17%)
 No18 (18%)
Clinic staff (n = 38)StreetCred is appropriate and relevant service for clinic families37 (97%)N/A
StreetCred services should be provided for clinic families next y37 (97%)N/A
  • —, not applicable.

  • a Could not stratify 15 surveys because of missing responses for number and/or age of children. Thus, numbers from clients with children and without children will not necessarily add up to the total number for all clients because of excluded surveys. Data from 2017 only consists of 80 surveys for clients with children and 111 surveys for clients without children.

  • b P value compares results for clients with and without children ≤18 y old.

  • c Missing data on 20 clients because of inconsistency in tax software reports.

  • d Excludes returns in which clients owed taxes.

  • e One hundred percent of clients filed taxes compared with clients who reported filing in the previous year (Table 2). Missing response on 1 survey for a client with children and 3 surveys for clients without children.

  • f One hundred percent of clients received free tax preparation serviced compared with clients who reported ever using free tax preparation services in the past (Table 2). Missing response on 3 surveys each for clients with and without children.

  • g Twenty-one percent responded “Yes, I learned about it today” when asked if they had heard for the EITC. Missing response on 5 surveys for clients without children.

  • h Missing response on 6 surveys for clients with children and 7 for clients without children.

  • i Missing response on 7 surveys for clients with children and 9 surveys for clients without children.

  • j Missing response on 2 surveys for clients with children and 1 survey for a client without children.

  • k Missing response on 3 surveys for clients with children and 1 survey for a client without children.

  • l Missing response on 5 surveys for clients with children and 21 surveys for clients without children.

  • m Missing response on 1 survey for a client with children and 6 surveys for clients without children.

  • n Missing response on 3 surveys each for clients with and without children.

  • o Missing response on 1 survey for clients with children and 5 surveys for clients without children.

  • p Missing response on 3 surveys each for clients with and without children.

  • q Missing response on 1 survey for a client with children and 3 surveys for clients without children.

  • r Missing 1 response.

  • * Denotes significant differences.