TABLE 6.

Parents' Satisfaction With the NICU Experience and Suggestions for Improvements

Taiwan (n = 50)Hong Kong (n = 48)Singapore (n = 55)Kuala Lumpur (n = 34)Tokyo (n = 17)Melbourne (n = 48)San Francisco (n = 64)
Satisfaction
    Physician counseling80 (68, 92)91 (75, 100)93 (77, 100)97 (77, 100)90 (71, 100)74 (65, 83)84 (73, 95)
    Nursing involvement93 (77, 100)96 (79, 100)91 (76, 100)78 (66, 91)87 (70, 100)80 (68, 92)89 (77, 100)
    Written information61 (57, 65)53 (52, 54)42 (–, –)38 (33, 43)35 (29, 42)42 (38, 44)73 (66, 80)
Suggested improvements
    More physician counseling78 (67, 89)94 (77, 100)89 (74, 100)97 (77, 100)58 (54, 62)71 (63, 80)55 (53, 56)
    More nursing involvement61 (57, 65)87 (73, 100)75 (64, 85)89 (72, 100)19 (5, 34)32 (25, 39)23 (15, 32)
    Use of primary language70 (62, 77)61 (57, 65)56 (51, 62)81 (68, 94)3 (7, 23)10 (0, 26)17 (6, 27)
    Use of simpler terminology67 (61, 74)81 (69, 93)87 (73, 100)89 (72, 100)45 (43, 47)40 (36, 44)25 (17, 33)
    More data on outcomes87 (73, 100)91 (75, 100)93 (77, 100)97 (77, 100)71 (61, 81)67 (61, 74)34 (29, 39)
  • * Data are shown as percent (95% confidence interval).