TABLE 3

Nonreimbursed Care Coordination Activities Performed by Staff: Number of Activities and Estimate of Cumulative Time Spent in Such Activities

OverallNaMeanSDMedianMinimumMaximum
Months of observation2586107.19133
Time (h per child-mo)25864.86.12.3081.4
Activities (per child-mo)258620.522.6131163
By discipline
 Time (h per child-mo)
  MD or NP16182.63.71.1035.0
  Social work18651.42.30.5026.0
  Dietician19271.82.11.1022.1
  RN21271.21.60.6028.7
  FCA641.11.90.209.9
  Missing370.20.20.101.0
 Activities (No. per child-mo)
  MD or NP16187.69.14178
  Social work18656.18.041107
  Dietician19277.17.25179
  RN21277.27.45158
  FCA643.33.22116
  Missing371.51115
By target
 Time (h per child-mo)
  Provider15891.01.40.5014.6
  Patient20881.51.80.8011.0
  Other22213.44.51.7067.7
 Activities (No. per child-mo)
  Provider15896.89.531112
  Patient20885.35.04146
  Other222114.115.68198
By mode
 Time (h per child-mo)
  E-mail15740.50.60.307.8
  Phone17210.70.90.4010.3
  In-person11492.22.01.8014.2
  Video calls870.20.30.101.5
  Formal team reviewb21312.94.11.4069.4
  Chart review16051.01.20.609.4
 Activities (No. per child-mo)
  E-mail15744.65.63170
  Phone17215.24.53164
  In-person11494.66.03140
  Video calls871.41.1116
  Formal team reviewb213112.213.37197
  Chart review16053.53.92133
  • a Total child-mo of observation.

  • b Formal team review: weekly structured face-to-face meetings among members of the interdisciplinary team to discuss needs of new enrollees and address acute or emergent concerns regarding established patients in the program. This mode excludes informal or “curbside” consultations regarding a given patient.