Freestanding urgent care centers are not emergency departments or medical homes, yet they are sometimes used as a source of pediatric care. The purpose of this policy statement is to provide updated and expanded recommendations for ensuring appropriate stabilization in pediatric emergency situations and timely and appropriate transfer to a hospital for definitive care when necessary.
Freestanding urgent care facilities remain a fixture in the provision of health services for children in some communities. Although the American Academy of Pediatrics does not encourage the routine use of urgent care facilities because it may undermine the provision of coordinated, comprehensive, family-centered care consistent with the medical home concept,1 the use of these facilities as part of urgent and emergent care systems is not uncommon. The term “urgent care” may imply to the public that a facility is capable of managing critical or life-threatening emergencies. This was the case for the youngest victim of the sniper in the Washington, DC, area on October 7, 2002. After being shot in the abdomen, despite the advice of the 911 operator to stay and wait for help, this 13-year-old child was driven to a local freestanding urgent care center.2 He survived because this freestanding urgent care center was properly equipped and staffed to handle this child's initial stabilization and transfer to a level I pediatric trauma center.
Freestanding urgent care centers are not emergency departments. However, they must have the capability to identify patients with emergency conditions, stabilize them, and coordinate timely access to definitive care. These facilities must have appropriate pediatric equipment and experienced staff trained to provide critical support for ill and injured children until transferred for definitive care. It is necessary for freestanding urgent care facilities to have prearranged access to comprehensive pediatric emergency services through transfer and transport agreements. Available modes of transport should be identified in advance and be appropriate for the acuity of illness of the child.
If freestanding urgent care facilities are to be used as a resource for pediatric urgent care, they should first solicit help from the pediatric professional community to define expectations and levels of plans for pediatric consultation. Pediatricians who are prepared to assist in the stabilization and management of critically ill and injured children should be accessible. Pediatricians should be certain that freestanding urgent care centers are prepared to stabilize and transfer critically ill and injured children before they are recommended to their patients and families for after-hours use.
Freestanding Urgent Care Facility Emergency Preparedness
Administrators at freestanding urgent care facilities should ensure that their staff is capable of providing resuscitation, stabilization, timely triage, and appropriate transfer of all pediatric patients.
Although the minimum standards for drugs, equipment, and supplies are listed in Tables 1 and 2, freestanding urgent care facilities with emergency medical systems response times of >10 minutes and transport times of >20 minutes to an emergency department need to have all suggested equipment, resuscitation drugs, and supplies as detailed in “Care of Children in the Emergency Department: Guidelines for Preparedness,” issued jointly by the American Academy of Pediatrics and American College of Emergency Physicians.3
Freestanding urgent care facilities that provide care for children must be staffed by physicians, nurses, and ancillary health care professionals with the certification, experience, and skills necessary for pediatric basic and advanced life support during all hours of operation.
Triage, transfer, and transport agreements should be prearranged with definitive care facilities that are capable of providing the appropriate level of care based on the acuity of illness or injury of the child.4
Mechanisms for notifying the primary care physician or another on-call health care professional about the treatment given to ensure appropriate follow-up with the child's medical home should be in place and should be compliant with the regulations of the Health Insurance Portability and Accountability Act (HIPAA) (Pub L No. 101-191 ). If a primary care physician is not identified, efforts should be made to refer the patient to a pediatrician able to promote a medical home environment.
Administrators at freestanding urgent care facilities must ensure that there is an organized and structured quality-improvement program to monitor and improve care for ill or injured children.
Freestanding urgent care facilities should have in place and should monitor compliance with policies, procedures, and protocols for emergency care of children consistent with those listed in “Care of Children in the Emergency Department: Guidelines for Preparedness.”3
Freestanding urgent care facilities should have a policy for disaster preparedness and participate in their community disaster plan.5
Pediatrician's Role in Freestanding Urgent Care Facilities
Pediatricians should refer patients for after-hours care only to freestanding urgent care facilities that have the capability to identify patients with emergency conditions, stabilize them, and arrange transfer for definitive care.
When referring a patient, the pediatrician should provide to the freestanding urgent care facility necessary clinical information and be available to provide consultation.
If freestanding urgent care centers are staffed and equipped properly and have appropriate triage, transfer, and transport guidelines, the safety of children using these services for emergencies can be protected.6
Committee on Pediatric Emergency Medicine, 2004–2005
Stephen E. Krug, MD, Chairperson
Thomas Bojko, MD
Margaret A. Dolan, MD
Karen S. Frush, MD
Patricia J. O'Malley, MD
Robert E. Sapien, MD
*Kathy N. Shaw, MD, MCSE
Joan E. Shook, MD, MBA
Paul E. Sirbaugh, DO
Loren G. Yamamoto, MD, MPH
Past Committee Members
Jane Knapp, MD, Past Chairperson
Ronald A. Furnival, MD
Daniel J. Isaacman, MD
Jane Ball, RN, DrPH
EMSC National Resource Center
Kathleen Brown, MD
National Association of EMS Physicians
Dan Kavanaugh, MSW
Maternal and Child Health Bureau
Sharon E. Mace, MD
American College of Emergency Physicians
David W. Tuggle, MD
American College of Surgeons
↵* Lead author
- ↵American Academy of Pediatrics, Medical Home Initiatives for Children With Special Health Care Needs Project Advisory Committee. The medical home. Pediatrics.2002;110 :184– 186
- ↵Jones T. Speed and skill saved boy: first “golden” hour made the difference, doctors say. Washington Post.October 17, 2002; A01
- ↵American Academy of Pediatrics, American Academy of Pediatrics, Committee on Pediatric Emergency Medicine and American College of Emergency Physicians, and Pediatric Committee. Care of children in the emergency department: guidelines for preparedness. Pediatrics.2001;107 :777– 781
- ↵American Academy of Pediatrics, Committee on Pediatric Emergency Medicine, and American College of Critical Care Medicine/Society of Critical Care Medicine, Pediatric Section/Task Force on Regionalization of Pediatric Critical Care. Consensus report for regionalization of services for critically ill or injured children. Pediatrics.2000;105 :152– 155
- ↵American Academy of Pediatrics, Committee on Pediatric Emergency Medicine. The pediatrician's role in disaster preparedness. Pediatrics.1997;99 :130– 133
- Copyright © 2005 by the American Academy of Pediatrics