PEDIATRICS Vol. 88 No. 3 September 1991, pp. 541
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QUALITY OF CARE BEING MEASURED

A growing number of large employers are asking health insurers and prepaid health-care plans to come up with numbers that measure not only costs but also the quality of the care that patients get. Such measurements include how often patients must be readmitted to the hospital and the frequency with which patients switch doctors.

Important clients like the Xerox Corporation, which has 66,700 American employees, are prodding health-care plans to expand and refine their quality measurement systems. "We want demonstrable results," said Patricia M. Nazemetz, director of benefits at the company. Xerox plans to evaluate six health maintenance organizations that it recently signed up on the quality of care and whether patients say they are satisfied with their treatment.


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