PEDIATRICS Vol. 64 No. 5 November 1979, pp. 553-557
This Article
Right arrow Full Text (PDF)
Right arrow Submit a response
Right arrow Alert me when this article is cited
Right arrow Alert me when eLetters are posted
Right arrow Alert me if a correction is posted
Services
Right arrow E-mail this article to a friend
Right arrow Similar articles in this journal
Right arrow Similar articles in PubMed
Right arrow Alert me to new issues of the journal
Right arrow Add to My File Cabinet
Right arrow Download to citation manager
Right arrow reprints & permissions
Citing Articles
Right arrow Citing Articles via HighWire
Right arrow Citing Articles via CrossRef
Right arrow Citing Articles via Google Scholar
Google Scholar
Right arrow Articles by Strasser, P. H.
Right arrow Articles by Rosekrans, J.
Right arrow Search for Related Content
PubMed
Right arrow PubMed Citation
Right arrow Articles by Strasser, P. H.
Right arrow Articles by Rosekrans, J.

Controlled Clinical Trial of Pediatric Telephone Protocols

Patricia Hartge Strasser MS1, Janice C. Levy MD1, George A. Lamb MD1, and Julia Rosekrans MD1

1 Children's Hospital Medical Center, and Departments of Pediatrics and Preventive and Social Medicine, Harvard Medical School, Boston

A randomized clinical trial of pediatric protocols administered by health assistants demonstrated an alternate method of handling telephone complaints in a large emergency room. The new system advised a higher medical examination rate than the current system in the emergency room probably because the current system has deficits with respect to collecting necessary information and making explicit decisions. This higher rate of recommended visits demonstrated in the emergency room was not confirmed in the two pediatric primary-care settings in which the protocol system was also tested. In addition to this use, the telephone protocols may also be useful in training medical and nursing students, in handling telephone complaints similar to a poison control center, in triaging problems in a rural or emergency medical service, and in providing a record of the telephone call.

Submitted on March 2, 1979
Accepted on April 12, 1979




This article has been cited by other articles:


Home page
 Arch Pediatr Adolesc MedHome page
T. J. Lee, L. J. Baraff, J. Guzy, D. Johnson, and H. Woo
Does Telephone Triage Delay Significant Medical Treatment?: Advice Nurse Service vs On-Call Pediatricians
Arch Pediatr Adolesc Med, July 1, 2003; 157(7): 635 - 641.
[Abstract] [Full Text] [PDF]

Home page
 PediatricsHome page
T. J. Lee, J. Guzy, D. Johnson, H. Woo, and L. J. Baraff
Caller Satisfaction With After-Hours Telephone Advice: Nurse Advice Service Versus On-Call Pediatricians
Pediatrics, November 1, 2002; 110(5): 865 - 872.
[Abstract] [Full Text] [PDF]

Home page
 Journal of Family NursingHome page
L. L. Davis
Telephone-Based Interventions with Family Caregivers: A Feasibility Study
Journal of Family Nursing, August 1, 1998; 4(3): 255 - 270.
[Abstract] [PDF]

Home page
 CLIN PEDIATRHome page
P. D. Fosarelli
The Telephone in Pediatric Medicine: A Review
Clinical Pediatrics, April 1, 1983; 22(4): 293 - 296.
[Abstract] [PDF]