GAPS IN DOCTOR-PATIENT COMMUNICATION
I. Doctor-Patient Interaction and Patient Satisfaction
1 Department of Pediatrics, Childrens Hospital of Los Angeles, University of Southern California, School of Medicine, Los Angeles
Eight hundred patient visits to the walkin clinic of the Childrens Hospital of Los Angeles were studied by means of tape recording the doctor-patient interaction and by follow-up interview. Seventy-six percent of the patient visits resulted in satisfaction on the part of the patient's mother; in 24% there was dissatisfaction. A number of communication barriers between pediatrician and patient's mother were found to contribute significantly to patient dissatisfaction: notably lack of warmth and friendliness on the part of the doctor, failure to take into account the patient's concerns and expectations from the medical visit, lack of clearcut explanation concerning diagnosis and causation of illness, and use of medical jargon.
Submitted on January 12, 1968Accepted on May 29, 1968
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 M. Weinberger, J. Y. Greene, and J. J. Mamlin Toward a Better Understanding of the Delivery of Primary Care: The Patient, the Provider, and Their Interaction Human Relations, May 1, 1982; 35(5): 373 - 389. [Abstract] [PDF]
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P. S. JENSEN The Doctor-Patient Relationship: Headed for Impasse or Improvement? Ann Intern Med, December 1, 1981; 95(6): 769 - 771. [Abstract] [PDF]
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C. K. Ross Factors Influencing Successful Preventive Health Education Health Educ Behav, January 1, 1981; 8(3): 187 - 208. [Abstract] [PDF]
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R. B. FREIDIN, L. GOLDMAN, and R. R. CECIL Patient-Physician Concordance in Problem Identification in the Primary Care Setting Ann Intern Med, September 1, 1980; 93(3): 490 - 493. [Abstract] [PDF]
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